Loyalty program

› What is the loyalty program?

It is a program aimed at rewarding our customers' loyalty by awarding them cumulative points for each of their purchases. These points can then be used for future purchases.


› HOW TO TAKE ADVANTAGE OF THIS LOYALTY PROGRAM?

To benefit from this programm, you simply need to create a customer account and place an order on our website.


› What is the monetary value of the points?

Earn 1 loyalty point for every pound spent *.
* excluding delivery costs


› WHEN ARE LOYALTY POINTS CREDITED TO MY ACCOUNT?

Your loyalty points are credited to your customer account immediately after the order has been confirmed.


› WHEN AND HOW ARE LOYALTY POINTS USED?

As soon as points are cumulated on your customer account, you will be able to spend your points when checking out or choose to keep them for a future purchase. You will then be able to use the amount corresponding to your loyalty points as a discount on the total amount of your shopping cart. 1 loyalty point is equal to £0.05. You can cumulate your loyalty points and your promotional codes for the same order.


› How long are loyalty points valid for?

Loyalty points do not have a validity date. They can be used as soon as you want.


› HOW DO I KNOW HOW MANY LOYALTY POINTS I HAVE?

Your loyalty points as well as their monetary value appear on the "order" tab of your customer account and also on the page of your cart when it contains items.


› WHAT HAPPENS TO MY LOYALTY POINTS IN THE EVENT OF A RETURN OR CREDIT MEMO?

In the event of a return, the points used to place the order will not be credited.


› WHAT ARE THE CONDITIONS FOR USING THE LOYALTY PROGRAM?

  • You can earn loyalty points on all our items.
  • Loyalty points cannot be refunded or exchanged.
  • Any order paid with loyalty points will not provide new loyalty points.
  • Painting by Numbers Ltd

    Due to a large number of orders, personalized paint by numbers ordered between 25th of January and 8th or February will be dispatched from 9th of February. Thank you for your understanding