Deliveries & returns

  • Shipping policy

Delivery times and costs

CountryShipping costProduction time
(working days)
Shipping time
(working days)
UK Mainland (England, Wales, Scotland excluding Highlands)*£4.991-3 days1 day
Channel Islands, Northern Ireland, Scottish Highlands & Offshore Islands£8.51-3 days2 days
Belgium*£6.991-3 days2-4 days
Croatia*£141-3 days4-6 days
Denmark*£6.991-3 days2-4 days
France*£6.991-3 days2-4 days
Germany*£6.991-3 days2-4 days
1-3 days2-4 days
Italy*£9.991-3 days3-4 days
Latvia£9.991-3 days4-5 days
Luxembourg*£6.991-3 days2-4 days
Malta£161-3 days4-7 days
Monaco*£6.991-3 days2-4 days
Netherlands*£6.991-3 days2-4 days
Poland*£9.91-3 days4 days
Portugal*£6.991-3 days2-4 days
Republic of Ireland*£9.91-3 days2-4 days
Romania£141-3 days4-6 days
Slovenia£9.991-3 days4-6 days
Spain£6.991-3 days4-6 days
Sweden*£8.991-3 days2-4 days
Switzerland*£9.91-3 days2-5 days

*FREE delivery for orders over £40

    Breakage: Please notify us by email of any damaged or broken items within 3 days of receipt at Please include your order number and clear photos of the damaged or broken item.

    Error: Please contact us if you’re missing an item or you’ve received the incorrect painting.

    • Returns policy

    If you change your mind, you have 14 days from the date of receipt to return items with no questions asked (except for customized products).

    • Refund policy

    Returned items must be in original condition (unusued and in original packaging).

    Important: Customer satisfaction is our priority. If you have any questions, don’t hesitate to contact us by email:

    Painting by Numbers Ltd

    Due to a large number of orders, personalized paint by numbers ordered between 25th of January and 8th or February will be dispatched from 9th of February. Thank you for your understanding