Deliveries & returns

• Shipping policy

You can track your delivery at any time on the Parcel Tracker page using your email address and order number.

Delivery times and costs

Country	Shipping cost	Production time	Shipping time
UK Mainland (England, Wales, Scotland excluding Highlands)*	£4.99	1-3 days	1 day
Northern Ireland, Scottish Highlands & Offshore Islands (excluding Channel Islands)*	£8.5	1-3 days	2 days
Channel Islands (excluding Gibraltar)*	£9.5	1-3 days	2 days
Belgium*	£5.99	1-3 days	2-4 days
Croatia*	£14	1-3 days	4-6 days
Denmark*	£5.99	1-3 days	2-4 days
France*	£5.99	1-3 days	2-4 days
Germany*	£5.99	1-3 days	2-4 days
Ireland*	£5.99	1-3 days	2-4 days
Italy*	£9.99	1-3 days	3-4 days
Latvia	£9.99	1-3 days	4-5 days
Luxembourg*	£5.99	1-3 days	2-4 days
Malta	£16	1-3 days	4-7 days
Monaco*	£5.99	1-3 days	2-4 days
Netherlands*	£5.99	1-3 days	2-4 days
Poland*	£6.99	1-3 days	4 days
Portugal*	£5.99	1-3 days	2-4 days
Republic of Ireland*	£6.99	1-3 days	2-4 days
Romania	£14	1-3 days	4-6 days
Slovenia	£9.99	1-3 days	4-6 days
Spain*	£5.99	1-3 days	2-4 days
Sweden*	£5.99	1-3 days	2-4 days
Switzerland*	£6.99	1-3 days	2-5 days

 *FREE delivery for orders over £50

Breakage: Please notify us by email of any damaged or broken items within 3 days of receipt at contact@paintingbynumbers.co.uk. Please include your order number and clear photos of the damaged or broken item.

Error: Please contact us if you’re missing an item or you’ve received the incorrect painting.

• Returns policy

If you change your mind, you have 14 days from the date of receipt to return items with no questions asked (except for customized products).

• Refund policy

Returned items must be in original condition (unopened and in original packaging).

Important: Customer satisfaction is our priority. If you have any questions, don’t hesitate to contact us by email: contact@paintingbynumbers.co.uk